Skip to main content

Verify Your Identity

Some services require a verified identity before you can submit an application. If identity verification is required, the ePortal will guide you through the process.

What You May Need​

Requirements can vary by service, but may include:

  • A government-issued identity document
  • A clear photo/selfie (if requested)
  • Supporting documents if your details have changed (for example, a name change document)
Don’t send sensitive documents by email unless asked

For privacy and security, upload documents through the ePortal whenever possible.

Typical Steps​

Start verification

In the ePortal, follow the prompt to verify your identity.

Provide details and documents

Enter your details and upload any required documents.

Review and submit

Confirm your information is accurate, then submit for review.

Common Problems​

  • Blurry images: Retake photos in good lighting and ensure text is readable.
  • Mismatch in names/dates: Double-check your profile and provide supporting documents if required.
  • Expired document: Use a valid document if the service requires one.

Need Help?​

Use Contact support and include the service you are trying to access and what step of verification you were blocked on.