Manage Your Profile

Keep your ePortal profile up to date so services can contact you and, where relevant, deliver documents to the right address.

What You Can Update

Common profile fields include:

• Contact email address (may require verification)
• Phone number (if supported)
• Mailing address for deliveries
• Profile photograph (required for some services)
• Place of birth and other basic identity details

Updating Your Contact Email

If you change your email address, you may be asked to verify it.

• See Email verification if you do not receive the verification code.

Profile Photo Tips

Some services (for example, Identity Cards) require a passport-style photo. If your upload is rejected:

• Use a clear, well-lit photo with a plain background.
• Ensure your face is fully visible and in focus.

Mailing Address for Delivery

If you apply for services that ship physical documents, make sure your address is current before you submit your application.

Need Help?

Use Contact support and include the field you were trying to update and any error message shown.