Skip to main content

Contact Support

If you cannot sign in, complete an application, upload documents, or make a payment, contact support with details so we can help quickly.

Best Way to Contact Us​

What to Include​

Include as much of the following as you can:

  • Your full name
  • The email address on your account
  • The service you were using (for example, nationality petition, identity card)
  • Any application reference number (if shown)
  • The exact error message and the step you were on
  • Screenshots (if appropriate)

Response Time​

We typically respond within 2-3 business days.

ePortal Support Page​

Some services may also direct you to the ePortal support area: