Troubleshooting & Security
Fix common problems with the ePortal and learn how to protect yourself from scams and fraud.
In This Section
| Topic | Description |
|---|---|
| Troubleshooting | Fix browser issues, loading problems, and access errors |
| Security and Scam Awareness | Recognise official communications and avoid phishing |
Common Issues
Page not loading or displaying errors
Try refreshing the page, clearing your browser cache, or using a different browser. See Troubleshooting for more steps.
Cannot sign in to my account
Check your email and password are correct. If locked out, use Account Recovery to reset your credentials.
Received a suspicious email claiming to be from the government
Do not click any links. Official emails come from @kaharagia.org domains only. See Security and Scam Awareness to learn how to report fraud.
Quick Links
- Technical problems? Start with Troubleshooting
- Worried about a scam? Read Security and Scam Awareness
- Accessibility needs? See Accessibility
Need Help?
If you cannot resolve an issue, use Contact support with a description of the problem and any error messages you see.