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Email Verification and Codes

The ePortal may send verification codes to confirm your email address during sign-in, account creation, password resets, or sensitive account changes.

When You Might Be Asked to Verify​

  • Creating a new account
  • Signing in on a new device or browser
  • Resetting your password
  • Updating your contact email address

No Code Received​

Try the steps below before requesting support:

  • Wait a few minutes and request a new code (older codes may stop working once a new one is sent).
  • Check your spam/junk folder and any email “quarantine” filters.
  • Confirm you entered the email address correctly.
  • If you use a work or school email address, ask your administrator to allow messages from Kaharagia services.

Code Expired or Not Working​

  • Request a new code and enter it promptly.
  • Make sure you are entering the most recent code.
  • Avoid using autofill if it is pasting spaces or an older value.

Still Stuck?​

If verification repeatedly fails, use Contact support and include:

  • The email address you are verifying
  • The approximate time you requested the code
  • Any error message shown