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Track Your Application Status

You can track submitted applications in the ePortal, including requests for additional information and final decisions.

Where to Check Status​

After signing in, look for your dashboard or My applications section to view:

  • Draft applications
  • Submitted applications
  • Messages or requests for information

Common Status Meanings​

Status names vary by service, but often include:

  • Draft: Not submitted yet
  • Submitted: Received by the service
  • Under review: Being processed
  • Action required: You need to provide more information or documents
  • Approved / Completed: Decision issued
  • Rejected: Not approved (service should explain why)

Responding to Requests​

If a service requests more information:

  • Respond as soon as you can to avoid delays.
  • Upload requested documents through the ePortal (not by email unless instructed).

Notifications​

The ePortal may email you about updates. Keep your email current:

Need Help?​

Use Contact support and include the application reference (if shown) and the status you are seeing.