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Payments and Receipts

Some services require a fee. The ePortal will show the amount and any applicable terms before you pay.

Paying for a Service​

  • Only pay through the ePortal checkout flow.
  • The ePortal will display supported payment methods.
Avoid payment scams

Do not pay fees via unofficial links, messaging apps, or third parties claiming to “expedite” services.

Receipts​

After payment, you may be able to view or download a receipt from your application or account area.

Payment Failed​

  • Confirm your payment details and try again.
  • Try a different payment method if available.
  • If your bank blocks the payment, contact your bank and try again.

Charged, but the ePortal Did Not Update​

  • Wait a few minutes and refresh.
  • Check for a receipt in your account.
  • If you were charged and cannot see your payment recorded, contact support with the date/time and any transaction reference.

Need Help?​

Use Contact support and include the service name and (if applicable) the transaction reference shown by your bank or card provider.