Upload Documents

Many services require you to upload supporting documents (for example, certificates, photos, or identity documents). The ePortal will show what formats and sizes are accepted.

Before You Upload

• Use clear scans or photos where all text is readable.
• If your document is not in English, you may need a certified translation (service requirements will specify this).
• Make sure you are uploading the correct document type for the step you are on.

Uploading in the ePortal

1. Select Upload (or Choose file) on the relevant step.
2. Choose the file from your device.
3. Wait for the upload to finish before leaving the page.
4. Confirm the uploaded file appears in the list (and preview it if available).

Common Upload Errors

• File too large: Reduce file size, scan at a lower DPI, or upload as PDF if supported.
• Unsupported file type: Convert to an accepted format (the ePortal will list allowed types).
• Upload failed: Check your connection, refresh the page, and try again.

Vital records and translations

Vital records services may require certified translations. See Vital Records for examples of common requirements.

Need Help?

Use Contact support and include the service name, the document type you tried to upload, and any error shown.